These documents explain how we provide our services, how we handle your personal information and what to do if something goes wrong. They apply to our fixed wireless and full fibre broadband customers.
Terms & Conditions
The terms for our home broadband services, covering your contract, installation, equipment, speeds, charges and how to end your contract.
Complaints Code of Practice
How to make a complaint, what happens next, our timescales and how to contact the Communications Ombudsman if you are still unhappy.
Privacy Policy
How we collect, use and protect your personal information, and your rights under data protection law.
Cookie Policy
The cookies our website uses, what they do and how to change your cookie preferences.
Need a document in another format?
We can provide any of these documents in large print, audio or on paper, free of charge. Call us on 03333 321817, 9am to 5:30pm, Monday to Friday, or email esupport@villagenetworks.co.uk.