Real People, Rapid Response
Village Networks is recognised for its first-class technical support and customer service. The network is fast and reliable. And we have systems that monitor the performance of the network so that we can identify, quickly pinpoint and resolve any problems. Almost every problem can be solved remotely by our technical support team. In the even less likely event there’s a problem with the equipment at your property, one of team will call to put things right.
If you’re struggling with your passwords, email or internet settings – just call. You’ll talk to real people, working for a local company, with a personal interest in happy subscribers!
Most internet connection problems are the result of simple failure, and aren’t hard to fix.
Try these easy steps first, before calling us. Chances are, you’ll fix the problem, and be back up and running easily. A common question we ask: “Is it plugged in and switch on?”. Often a cleaner or inquisitive child can unplug the mains plug from the wall. Check there’s flashing lights on your router or power supplies.
Try these easy steps first, before calling us. Chances are, you’ll fix the problem, and be back up and running easily. A common question we ask: “Is it plugged in and switch on?”. Often a cleaner or inquisitive child can unplug the mains plug from the wall. Check there’s flashing lights on your router or power supplies.
This self-help information is available here for you to download and save, to allow you to try solving the problem yourself, even though you may be off-line at the time.
